Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
1Information We Collect
We collect information you provide directly to us and information collected automatically when you visit our website or use our services.
Information you provide directly:
- Full name, phone number, and email address when submitting consultation or contact forms
- Health-related information you voluntarily share during consultations (such as medical history, hair/skin concerns, current medications)
- Appointment details and treatment preferences
- Feedback, reviews, or communications you send to us
- Payment information (processed securely via third-party payment processors — we do not store card details)
Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and referring URL
- Cookies and similar tracking technologies (see Section 5)
- Location data (city/region level) if permitted by your browser
2How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services — scheduling appointments, conducting consultations, delivering treatments, and following up on your progress
- To communicate with you — sending appointment confirmations, reminders, post-treatment care instructions, and responses to your enquiries
- To personalise your experience — tailoring treatment recommendations and content based on your needs and preferences
- For marketing communications — sending promotional offers, health tips, and updates (only with your consent; you may opt out at any time)
- To improve our website — analysing usage patterns to enhance performance, content, and user experience
- For legal compliance — fulfilling obligations under applicable Indian law and regulatory requirements
- For safety and fraud prevention — protecting the security and integrity of our services
3Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., appointment scheduling platforms, CRM software, SMS/email service providers, payment processors). These parties are contractually obligated to keep your information confidential and use it only as directed by us.
- Analytics tools: We use tools such as Google Analytics to understand website usage. These tools may collect anonymised data in accordance with their own privacy policies.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy commitments.
We will never share your health information with employers, insurance companies, or any entity for discriminatory purposes.
4Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
- Our website uses HTTPS encryption to protect data in transit
- Access to your personal and medical information is restricted to authorised staff only
- Payment transactions are processed through PCI-DSS compliant payment gateways
- We conduct periodic reviews of our data collection, storage, and processing practices
5Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic.
Types of cookies we use:
- Essential cookies: Necessary for the website to function correctly (e.g., session management, form security)
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Google Ads, Meta Pixel)
- Preference cookies: Remember your preferences for a personalised experience on return visits
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
6Your Rights
Under applicable Indian data protection law, and consistent with global best practices, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request that we correct inaccurate or incomplete information
- Right to Deletion: Request that we delete your personal information, subject to legal obligations
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly
- Right to Portability: Request your data in a structured, commonly used format
- Right to Object: Object to processing of your personal data for direct marketing purposes
To exercise any of these rights, please contact us at support@vprideclinic.com. We will respond within 30 days.
7Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If a minor undergoes treatment at our clinic, we require parental or guardian consent, and all communications are conducted with the consenting adult.
If you believe we have inadvertently collected information from a minor without appropriate consent, please contact us immediately and we will take steps to delete such information.
8Third-Party Links
Our website may contain links to third-party websites, social media platforms (Facebook, Instagram, LinkedIn, YouTube), and partner services. These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or activities.
We encourage you to review the privacy policies of any third-party sites you visit. The presence of a link on our website does not constitute an endorsement of that site's privacy practices.
9Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Consultation and treatment records: Retained for a minimum of 7 years as required by medical record-keeping standards in India
- Contact and enquiry data: Retained for up to 3 years from your last interaction with us
- Marketing preferences: Retained until you withdraw consent or request deletion
- Website analytics data: Retained in anonymised form for up to 26 months
When personal information is no longer required, we securely delete or anonymise it.
10Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
We encourage you to periodically review this policy to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:
- Email: support@vprideclinic.com
- Phone: 8985543369
- Address: VPride Hair & Skin Clinics, 1st Floor, Above HDFC Bank, Potluri Castle, Dwaraka Nagar, Visakhapatnam – 530016, Andhra Pradesh, India
- Hours: Monday – Sunday, 10:00 AM – 8:00 PM
Have a Privacy Question?
Our team is happy to help with any queries about your data or this policy.